Professional staff serving you are carefully chosen from graduate caliber, multi lingual, dynamic interpersonal skills, experienced in travel and customer friendly. The 18- member team includes staff fluent in English, French, Spanish, German, Italian and Arabic. They go through regular training and mentoring to ensure a level of service ahead of others.
We would like to introduce them to you:
Tour Managers: the Matchmakers
The tour managers are your first encounter with GAT, each one of them is specialized in a certain market. He or she speaks your language, understand your concerns , and listen with interest to your special needs. The Tour Manager is your experienced and reliable partner who can make creative suggestions and mobilize the resources needed to match your client’s requirements and meet their expectations. Your Tour Manager is the professional who personality welcomes your incentive clients at the airport and participates in their programs.
Operation Manager: Mastering the details
Our operations staff is your guarantee that everything will run smoothly because they have mastered the art of attending to details. Your clients will no doubt notice the charm and efficiency with which they are met and the speed with which formalities are dealt with. Operations staff also put their talent to work for your FIT clients, giving their individuals tour schedules and transportation arrangements the same careful attention as our groups.
Tourist Guides
So many of our clients return to book their next tour around the schedule of their favorite guide. This is an evidence of the professionalism with which those guides are chosen and trained. Our guides consistently score highest in customer surveys, which judge them against their knowledge , communication skills , appearance , personal conduct and enthusiasm. In addition to the official licensing they must posses, our guides are constantly given refresher courses to keep ahead on the latest development and studies on various antiquities sites, which they will no doubt share with your tours. Well versed in the archaeology of Jordan , our guides are specially known for their knowledge of biblical sites.
Customer Services Staff: The personal touch to keep your clients happy.
The personal individual touch is central to our philosophy even when traveling as part of large group. The message that is always delivered to every customer is “you are special”.
In addition to little details like surprise birthday parties with charming gifts, we involve them in the planning and keep them informed of every detail. All Green Arrow visitors receive a special welcome letter and a brochure with helpful information to enchase their stay in Jordan, plus a customer evaluation survey to help us assess our vendor and our own services. The results of such customer surveys become the focus of every member of the Green Arrow Team for future follow up.
